Leadership
PLM Global’s leaders bring together more than 120 years of experience in management, finance and meetings.
Chief Executive Officer
More than 25 years’ experience making other people’s dreams come true. Named “Coolest Boss” eight years running, according to his mug. A firm believer in an open-door policy, by appointment via email.
“My door is always open. Appointments are made by email.”
The CEO’s right hand for more than 15 years. Endorses any leadership decision in under a second. Responds to every complaint with “Let’s take this offline.”
“Yes, boss.”
Promoted horizontally in 2022, in recognition of working too much. Same call centre, same desk, new title.
“I feel I’ve really grown.”
Spots trends that nobody else can see. Some of them actually exist.
Leads the group’s warmest branch. Meetings start with coffee and end with cozonac.
Leads the branch that, by tradition, provides the jury for every internal competition.
“Impartiality guaranteed, in principle.”
Not on the leadership org chart, but everyone knows who actually runs the call centre.
Official leadership photographs have been pending approval since 2022. The Board meets quarterly, by email.
Governance
As of 1 December 2025, the Call Centre’s structure has been simplified.
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